Happy Happy Happy!!! The General Manager read my review and reached out to me. He apologized for the misunderstanding and corrected the problem. We all make mistakes it's how you recover from them that show who you are. My Aunt his happy now that is all I wanted. Thank you so much for the wonderful correction you did......I would go back to Mercedes-Benz of Fairfield
I have bought parts here a couple of times. They have had what I needed and the prices were reasonable. This is what a dealership should be like.
Recently had Service A done on my Mercedes. Tanner, along with the entire Service dept staff were extremely pleasant. The service department in general seems very efficient.
Sometimes it's really not about the cheapest... from the time I left I message on their website via text, to the time I got my car back .... it took all of 6 hours! Now, That's service. Everyone was courteous, polite, knowledgeable and very helpful. However, the person that impressed us the most is our service advisor Mel Lacap. Young yet extremely knowledgeable, mature and informed w/ what she does. Extremely professional. Callbacks were no more than 10 minutes w information I needed to know To make a decision regarding service I needed for my SUV. No pressure at all. Very understanding about ...
Ask for Diego or Brittany! Diego was so great: very straight forward about pricing. Willing to text or hop on a call as we were finding the perfect trim level. He found a vehicle for me that met the top priority specifications that I had shared with him & had it brought to Fairfield. We talked Weds night and I drove away in my dream car (at an incredible price) on Saturday!
Came from out of state w/an engine light. They prioritized our veh and went out of the way to get us on our way. great team!
Luv this dealership Tim the manager is very knowledgeable I have had concerns in past but he is always kind and professional and attentive in dealing with me and my concerns also I gotta say Dave the mechanic he is amazing his customer service is some of the best I’ve ever had he has taken time on multiple occasions to save the day and go over things about my car and I trust his knowledge I’ve been going here for years and I always end up leaving happy even after a big bill so that says a lot .
I have had 2 Mercedes maintainef at Mercedes Benz of Fairfield. The quality of work as well as service by staff is top notch. I can not say enough good things about Tim (the service manager). Tim knows Mercedes automobiles and has always made time to answer any and all of my concerns. Tim gives 110% effort in making customers feel appreciated when they havr their motot car serviced. Thank you Tim so much Alonzo
Hagen and the entire team of Mercedes Fairfield delivered an outstanding level of service during my purchase. I truly appreciate the time spent with me showing all my options and making my experience memorable. Thanks I would highly recommend Hagen!
If you are looking for a Mercedes, this is the place to buy it. John Valentino was great to work with.
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