Customer Testimonials
My Wife and I stopped in to see what Certified Pre-owned Inventory they had. We did not necessarily have a plan to buy that day. We were greeted by Hagen. He went back and brought up a S550 that was beautiful. After we drove it and Hagen explained all the features we agreed to purchase the car. The service throughout the process with Hagen and the rest of the team was awesome. I would buy more cars from them. World Class Service!!!
Alisha Wilson, Service Advisor was very helpfully and cordial of providing technical advise to get my vehicle repaired. Great Job for the dealership having a diversity of Service Advisors rather a having bunch of Mr know it all but less than helpful. I need help to get my vehicle back on the road NOT there not be schooled as I've experienced from previous Advisors. Alisha did an outstanding job very friendly and helpful of taking the time to explain the 40K, 50K and 60K Maintenance Services which I will be favoring to do to sign up in my next visit. I had a very hospitable experience from Alisha for all her efforts which sometimes gets overlooked from a prominent MB Dealership. Thank you Alisha see you next time. CLA 250
I will be referring to the service department in this review which is AMAZING! I've bought 3 cars in the last Five years and this is my best decision by far. Work is completed in timely manner and loaner vehicle is offered if extended time is to be taken. Nice coffee/Mocha machine inside, space to sit and watch TV, Friendly Staff, and good workmanship. Plus they wash and clean the car prior to returning it. Not much else to say other than thumbs up.
I had a great experience purchasing my vehicle from the Fairfield Mercedes location. Our salesman Miguel Ledesma was so nice and helpful. He answered all of our questions and managed all the paperwork quickly and efficiently. We were out of there with our vehicle in less than 2 hours. Exceptional customer service, truly appreciated it! I would highly recommend this location and Miguel.
Great customer service! Chris and Rodney made sure we had everything we needed and found us the perfect car for our needs and budget. Easy, no nonsense process. Thank you!
Great customer service! Chris and Rodney made sure we had everything we needed and found us the perfect car for our needs and budget. Easy, no nonsense process. Thank you!
Baught my first Benz in Fairfield from Elisha real down to earth and honest guy. Smooth process no pressure from begining of day till end. I took alot of time picking what I wanted and he was awsome and finance was simple and they were great guys also. If you want a good car from an honest dealer go there now.
I'm totally impressed by Mercedes Benz of Fairfield. We had purchased a new vehicle two weeks ago, parked it in our garage until today, when we went to start it, all was dead. In view of plans to travel out of state tomorrow, panic was abundant. With the help of Diane, two service people were pulled off the floor, came to our home, 20+ miles, started the car and took it to their business where it was totally evaluated washed and returned to our home. This all happened on Friday afternoon, taking them into the evening to accomplish all of this. I cannot say enough good about their diligent, positive, polite kind service, definitely far above and beyond all expectations!! Kudos to them!! Dennis Dennis
EXCELLENT CUSTOMER SERVICE!!!! I am soooo happy and extremely grateful for CHUKS and JUSTIN. The two of them truly went above and beyond. They not only went the "extra mile," they went 10000+ miles. I was so surprised when I showed up for my second test drive to discover that Chuks and Justin LISTENED to every request / statement under my breath / wish which I never even imagined would be granted! and found the car of my DREAMS. I really can't explain in words how detail oriented they are and how well they LISTENED to my goals and interests. Thank you, Justin, Chuks, and the entire Mercedes-Benz of Fairfield team I'm officially a Mercedes girl. Believe me when I tell you that they will make sure your price point work! Thank you thank you thank you!!!
WARNING LONG BUT TRUE!!!!! I just took my car in for a 10,000 mile service. I could not have been more pleased with my service advisor, Alischa Wilson. When I say Mercedes Benz of Fairfield does everything with Excellence it's an understatement. Alischa was both professional and friendly. The service team even toped off my service with a cute little detail. I was back on the road headed home within a couple of hours in my clean white car. If you're looking to purchase a Mercedes Benz you wont be disappointed at this dealership. Did I mention while we waited fir our service Chuks Elochukewo, the gentleman who originally sold us the car came out and chatted with my husband. Chuks even asked about our children! What car sales man remembers or cares about your kids after they've sold you the car? Lastly if I could shout out the ever cool calm and professional Mr. Chris Bailey who came out to my home on a Sunday and taught me every fancy little detail I would ever need to know and more about my new Mercedes Benz. I have no doubt I made the perfect choice in the best location. Mercedes Benz of Fairfield thank you for choosing professional team members like Alischa, Chuks, & Chris they definitely made my husband and I feel like members of the Mercedes Family Awesome Job!!!!
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