Customer Testimonials
Consistently a great experience for which I am truly grateful. The communication, the level of service - this is why I returned to this dealership when it was time to buy my second car from them.
Excellent Service !!! Very competent staff - Very impressed !!!! We were very pleased with the service we received. Would not go anywhere else for our service !!!
A very pleasant and thorough experience getting my vehicle serviced. I was kept informed and up to date of the progress which was very helpful.
It's a great experience being in MB Fairfield service department. My service tech is Nicolas. He is very accommodating, respectful. I saw efficiency when I start asking some questions out of curiosity - he really gave knowledgeable answers and very patient with me. You should have more employees like Nic!
Mercedes Benz of Fairfield has 3 jobs on my vehicle. And I have been extremely satisfied after each of the services; Windshield Replacement, Gasket oil leak resealing, and 50k mile maintenance. They were very patient with answering all my questions and concerns as well as accommodating a loaner vehicle and Lyft ride to and from the dealership.
Did a thorough review of past services and looked at needed services. Decided on what needed and also replaced a faulty right front seatbelt. The service was completed quickly and returned to airstream
Excellent purchase experience! Sacha was professional, knowledgeable, attentive, and made the entire process smooth and enjoyable.
Thank you for the excellent services; I will definitely recommend & come visit again in the future.
For any of my future purchases I will only go to Fairfield Mercedes, they are outstanding. Jospeh assisted me in my purchase and made the experience perfection He went above and beyond to provide excellent care. You often feel pressured when buying a car... but not with Jospeh! He made the transition about me and my needs. He made me feel like I was the most important customer of his day! Like I was family! I would recommend Fairfield Mercedes without hesitation. If you are in the market for a new car go to Fairfield Mercedes Benz and ask for ... Read More DealerRater - Oct 16, 2026
Nic was great and very personable. Only 2 cents, as soon as I got home from the dealership the tire pressure in my front wheels required filling as the service light came on. Think this was related to the tire rotation.
Great friendly service, one of the best experiences I ever had at a dealership. Grant Hilyer is a great car salesperson!
Mark was very cordial and helpful. The tech said our front tires purchased from you in 12/2025 were run flat. they were not. Instead, We purchased from Costco who had a much lower price, were more knowledgeable and had a much superior road hazard warranty
Nick was great. The Warranty I bought with the car was less than great and should be replaced.
I appreciate the patience of my service advisor Miguel. I have a second day payment arrangement for my rims. That will take time to receive the payment. As service at Mercedes is Over priced. Bulb should have been replaced Notifications is the first thing seen when the engine was turned on. Service had my car from 7AM - 7pm. I regr6 not having the engine lite issue repaired 1st instead of the regular service. Dealership Name: Mercedes-Benz of Walnut Creek sold a piece of crap car. It is unconscionable for a dealer to ever sell a car that has not ... Read More DealerRater - Oct 15, 2026
My advisor Mark, has taken care of me for years, I really appreciate everything he has done for me
Excellent service with friendly professional staff, particularly Nic Vigil. First class facilities and speedy service.
Great to have a service center focused on Sprinter vans. Staff is very helpful and the documentation is quite thorough. Really appreciated the video inspection.
Everyone is friendly, attentive, and hopefully honest. Went to have an a-1 service good job
Pleasant, Efficient, Timely Service Appointment. I trust Fairfield Mercedes to service my car.both now and in the future.
Henry was awesome and the process was smooth and easy. Henry was very knowledgeable and had excellent communication skills.
Excellent process for taking care of my B service. Ecellent follow up during the entire process from beginning to end.
Miguel is excellent in taking care of me and my car. He’s also a great communicator while my car was being diagnosed and fixed.
Unpersonal. should say on website that your a no haggle dealership. My wells fargo banker was more friendly, and she was just on the phone.
Always professional with giving service. The facility is inviting and relaxing. The location is very easy to get in and out, along the I80 corridor.
Good service. Helpful advisor. thanks, have good day.... will return for future service when needed
The experience was great! Everyone was friendly, helpful, and made the car-buying process easy and stress-free. I highly recommend this dealership!
Great experience with my visit in and out no issues. Mark has been great always
Just moved here about a year ago. My husband has Alzheimer's, so I am handling everything. He especially handled all the car necessities. Mercedes-Benz of Fairfield took such good care of me and our car. What was an intimidating & fearful situation for me became a pleasure. Kudos to Miguel Vazquez for his personal service in making my experience with Mercedes a great one. I also so appreciated Miguel scheduling the Uber transportation for me. Excellent customer service! As our car ages, and my husband's needs change, I would strongly consider purchasing from MB Fairfield.
I've been bringing my Mercedes here since 2017: always excellent service from the Advisors and Technicians! I get my vehicle back promptly, serviced correctly the first time, and cleaned inside + out. Last 2 services were handled by Advisor Miguel Vasquez: outstanding; ask for him when you next schedule service! Complementary ride share drive home and offer to send same for vehicle pick up! Also, recognition goes to Sales Consultant Misha Milosavljevic: answered all our questions, very personable/professional, recent no-pressure test drive: hope to purchase from him soon!
Great service team. They took the time to look at some parts just to check them for me.
Very good service; they answered all my questions and helped me with my needs. And with a lot of patience.
Excellent customer service.. Mark Mallanao made us feel at easy and comfortable. Thank you for your time and clear assessment of our car needs
I had a great experience working with Mark Mallanao at Mercedes Benz. He was professional throughout the entire service process. Mark took the time to understand my service needs and made sure everything was handled smoothly and efficiently. It’s refreshing to work with someone who genuinely cares about providing a positive experience. I would definitely recommend Mark to anyone looking for someone they can trust with their Mercedes Benz service needs.
Mercedes Benz of Fairfield made my dreams come true. From top to bottom with all the bells and whistles.
The service was great and the staff were very courteous. The work was done on schedule.
The dealership in itself is very clean. The car salesman who helped me was nice and knowledgeable on the Mercedes car.
The service was completed as scheduled, and the staff were professional and courteous. Communication was adequate, and the overall process went smoothly.
Thank you so much for the truly exceptional customer service! Your team went above and beyond to ensure my needs were met with care, patience, and remarkable attention to detail. Prompt, knowledgeable, and genuinely welcoming interactions like this are rare, and your dedication made a fantastic impression
First of all, I like the pick listing of sales and management so why don’t you do the same for service? As always, Tony was great in helping us out and keeping us informed. His expertise is beyond reproach, and he is very assuring when making decisions regarding what needs to be done!
As a returning customer who has consistently relied on your service center for routine oil changes, I am writing to express my concern regarding a recent invoice. Historically, the cost for this standard service has typically been in the range of approximately $200. However, during my most recent visit, I was presented with a charge of $600 for what I understood to be the same oil change procedure. This substantial increase is particularly perplexing, especially as the service performed was not categorized as a more comprehensive maintenance package, such as 'Service A' or 'Service B,' which might explain a higher cost. I ... Read More DealerRater - Sep 29, 2026
Alex was wonderful to work with. He was knowledgeable and answered all my questions. Made the process of purchasing the vehicle stress free.
Lots of nice inventory. Paperwork could have been quicker. Beautiful dealership and great location to Napa.
Nicolas Vigil provided excellent customer service during my visit this week, Wed., 9/23. He is always friendly and professional.
Always able to accept vehicle for needed service in timely manner…friendly service with trusted outcome. Nice facility.
I was able to get an appointment very quickly. The car was completed within the timeframe given. My rep allowed me to return for a car wash
Mark is amazing he know his clients, their wants and needs. I will not deal with any other service tech.
Easy to keep in contact with. Keep me updated. Didn’t have to wait long for car when it was ready. Mark i. Service was very personable. .
Nick was and is a pleasure to work with. We had a rough go of it since my car needed a significant engine repair which took almost a month to complete, but it was done with precision and we were very pleased with the outcome. Not so pleased with the expense of it all, but it had to be done. Thank you Nick!
Everyone is always so helpful and friendly. This is my first time owning a Mercedes and I have been exceptionally pleased with the service provided.
Tony and the crew were incredibly hospitable, knowledgeable and provided great communication throughout the process. I’ll definitely return for my next service.
Brought vehicle early and left after 2/00pm unacceptable and didn’t have lunch I was provided several updates throughout
Jenna Castleman is the best service manager I’ve had the pleasure of working with. She’s helpful, communicative and goes the extra mile!
My van is a Dodge built by Mercedes Benz I had nothing but issues till I decided to come to Mercedes . I established a relationship with my advisor Aaron Pringle he was great by the way. My experience with dealerships I was a fleet buyer so I knew whom was good and whom wasn’t.
Amazing staff. We really enjoyed the experience. We got an amazing deal on our Mercedes and are so happy. Thank you 🙏
Jose was very helpful and kept me informed during the repair process. That’s all
I appreciate the detailed and direct responses to questions about procedures that are needed or suggested.
The advertisement is misleading. A price is quoted for a A service of a certain amount however when you request the service the technician stated that it only includes an oil change service.
It always is a pleasure working with Jose Tony and Dave. Dave has been my mechanic since 2017. I really appreciate all the great service and accommodations that Mercedes-Benz of Fairfield offers. I really trust them with vehicle purchases and advice to get extended warranty. I don’t know what I would do if I didn’t have the extended warranty. Thank you.
The customer service was very good. I love receiving a video showing what they were looking at under the hood of the car and the information regarding the tires. I also love the car wash that was great.
courteous and professional staff always take care of my needs. I will continue to be a regular customer
The service department and person overseeing my appointment was very cordial, professional and made this appointment seamless. I appreciate Nick’s efforts!
They Made My Visit so Easy and the best eye contact ! I have already recommended my fellow Sprinter Owners to switch over to Fairfield!
Jay at Fairfield Mercedes was absolutely wonderful to work with. He was patient, genuine, and made me feel comfortable throughout the entire process. I truly appreciate his outstanding service!
Nice to provide discounts on service, and friendly staff to help with the customer service.
I am very pleased with all my involvements at MB of Fairfield. Sales persons and service have been helpful and accommodating to the fullest extent. Plus, I am thoroughly enjoying my 580 EQS.
Tried to use our coupon and it was not allowed. Service okay , customer service not
I had a great experience getting my C300 serviced at Mercedes, Fairfield Ca My service advisor, Marcos Vigil was very nice, attentive, and helpful throughout the entire process. He made sure everything was taken care of and kept the experience smooth and stress-free. I also really appreciated the 25% discount—it was a big help and made a significant difference. Overall, I’m very happy with the service and would definitely recommend this dealership, especially Marcos, for his excellent customer service!
Tony Dani is great to work with and especially for the detailed information when service was completed
Pleasant to work with staff! They did their best to find the best online coupon for me to reduce the service bill. Much appreciated!
I have been coming to Mercedes-Benz of Fairfield since they first opened many years ago. The staff has always been exceptional. Highly recommended.
Working with Sacha was a refreshing departure from the typical dealership experience. From the jump, he kept the communication direct, transparent, and completely free of the usual games or tactics. When we were sorting out the math of transitioning vehicles and closing the gap on the logistics, Sacha was proactive and willing to work through the details constructively to get the deal done. If you want a professional who respects your time, knows the product inside and out, and actually follows through on their word, Sacha is the person you want to deal with. 10/10 would buy a car from him ... Read More DealerRater - Sep 4, 2026
Very satisfied! Waited in a comfortable lounge area with coffee and water offered. Nic was very friendly, knowledgeable and professional. He provided excellent service. He took good care of me and my car.
Very efficient and thorough work. I was greeted and able to sit comfortably while my car was worked on.
Jay Tan was very easy to work with on buying my new car. Professional and responsive.
Mark was very knowledgeable, professional and pleasant. He made me feel welcome, answered my questions and resolved my car issues. I was impressed with my first visit.
Marcos is always very personable and shows me what I need for the service of my vehicle. The technician that sent the video was thorough I unfortunately did not get his name.
Jose Martinez was excellent; very professional, friendly and accommodating. I will speak highly of Fairfield Mercedes and will come back when problems arise with my Sprinter.
Tony and his team at Mercedes-Benz of Fairfield provided excellent service. Tony was extremely helpful, professional, and friendly throughout the entire process. The whole team was very responsive, knowledgeable, and easy to work with. They took great care of us and made everything smooth and stress-free. We’ve had a great experience here and really appreciate their service. Highly recommend Tony and the Mercedes-Benz of Fairfield team!
I had a great experience with Mercedes-Benz of Fairfield. I would especially like to thank Jorge, who was supportive and professionally communicative during the process. He was persistent and made sure to make it happen with all the boxes checked. Due to a tight schedule, I only visited once and stayed in touch with him via emails and phone. My car was delivered right to my doorstep with electronic document signing. I loved how impeccable the service was and how much they respected my time.
Nic is extremely knowledgeable about the car and very helpful in sorting out all my issues. He knows much more than anyone I have met at other dealerships. Also very nice and genuine
I have bought 2 cars already here at Fairfield and they have excellent customer service that’s why I keep coming back to them.
Excellent service performed, Tony D & JD do a great job . Will return again for any of my service needs !
The service was excellent. The staff was friendly and courteous. I was provided with text updates in a timely manner and the transition to my rental car was very. smooth. The service I received was excellent. Thank you.
This was a surprisingly positive experience! After nightmares at another MB dealership, the Fairfield Sprinter repair facility was a refreshing experience. Getting an appointment was easy. Check-in was easy. Communications with staff was clear and concise. The service itself was a little quicker than expected. I am actually tempted to use this facility for future non-recall service needs based on this experience.
Everything went smooth and was nice to not have to hassle for anything. Thank you
It was very beautiful to get inn and get out, they set me up with a loner which was good, thank you for your service, my car runs real good after service, lastly I like the car wash, thank you
Nic Vigil is an awesome asset to this dealership, from service, all the down to the valets and sales. The customer service is #1 compared to any Mercedes-Benz dealership around
I recently had both of my vehicles serviced at Mercedes-Benz Fairfield. The price of service has increased, which was a bit disappointing. However, I truly appreciate the service advisor (Marcos) assigned to me for taking the time to apply the promotional discount I received via email.
The discount helped make the overall cost more manageable, and I’m thankful for Marcos the advisor assistance and willingness to help.
The service itself was completed to my satisfaction, and I also appreciated the complimentary car wash. Overall, it was a smooth and positive service experience. Thank you to the team at Mercedes-Benz ... Read More DealerRater - Aug 24, 2026
Friendly, efficient, and awesome service! I would highly recommend this dealership to others. I especially appreciated Jose who took great care of me.
Everyone was very professional and efficient. I don't recall the names of the employees who helped with the loaner car and at check out.
Marcos was friendly and professional. He explained everything about my car in terms that I can understand and was not overly pushy.I would recommend him to my friends.
Excellent service advisor, excellent work. They go above and beyond to make sure my RV cargo van is safe and ready to travel, knowing I am often traveling solo.
Buying a car sight unseen is completely out of character for me. Fahad and Phil made the process easy and comfortable. Dealership is highly recommended.
Tony Danai provided great customer service in dealing with my Sprinter van problem. He kept me informed through the process and got the issue fixed in the time he estimated. The technician who worked on my van also did an excellent job on the repairs.
The sales team is very friendly, listens and welcoming. I went in knowing I wanted a specific car but then had doubts once I drove it. They gave me time to compare vehicles and were very patient and gave me space to make the right decision for my needs.
Always wonderful service since I bought my car in 2015, I would never take it anywhere else
Mercedes Benz of Fairfield is one of the best dealerships when it comes to service. I have my ML 350 changed oil and filter on reasonable price and they accept by 15% discount for service.
They have cozy waiting room with amenities that include fred unlimited coffee and bottled water.
The game changer for this dealership that other dealership don't have is that they have floor to ceiling glass wall that you can see the technician while working in your car.
It erases any doubt in what the technician is doing in your car but to keep it up to shape ... Read More DealerRater - Aug 19, 2026
Excelent service. Jenna was great. Loaner was ready. Paperwork was smooth. Great hot coffee..Overall 5 star.
Awesome service thank you I will be returning on my next service i appreciate you all at Mercedes Benz Fairfield.
I had an exceptional experience with Mercedes-Benz service. My service advisor Mark went above and beyond from start to finish—professional, knowledgeable, responsive, and genuinely committed to making sure I was taken care of. My prepaid service package had expired and I did not realize it had expired. Mark checked with his management and Mercedes honored the service. A month prior Mark helped with a major repair and Mark was extremely helpful and knowledgeable.
After the major repair I had actually been considering whether my next vehicle would be another Mercedes, but this last experience made that decision much easier. ... Read More DealerRater - Aug 17, 2026