Review for Sales: Great experience dealing with Justin the sales GM. Straightforward no BS pricing. Worked through my requests, and I am a very needy buyer. No Patriot act BS credit check at dealership, no high markup dealer installed options. Everything accomplished over email.Kudos!
This has been my best car buying experience. The entire staff was very friendly, a big thank you to the client care coordinator Nicholaus who paired me up with Brittney who is the absolute best salesperson I've had the pleasure of working with. She was the epitome of excellent customer service, very insightful, warm and genuine. I can easily go on and on about all her world-class qualities, but I will just touch on a few. Brittney truly helped assist me in selecting the best fit for my introduction to the Mercedes-Benz family, she truly went above and beyond fighting ...
Had the best experience here. I worked with salesman Dionysios, he was so helpful and knowledgeable. I found a car that I feel in love with they gave me a great great deal and I am over the moon right now. All I want to do is go out to my driveway and stare at my car. Everyone else there was so nice as well. 5 star treatment.
The team here is excellent. I recommend working with Mike in service. Quick results and excellent communication throughout the process.
Happy Happy Happy!!! The General Manager read my review and reached out to me. He apologized for the misunderstanding and corrected the problem. We all make mistakes it's how you recover from them that show who you are. My Aunt his happy now that is all I wanted. Thank you so much for the wonderful correction you did......I would go back to Mercedes-Benz of Fairfield
I have bought parts here a couple of times. They have had what I needed and the prices were reasonable. This is what a dealership should be like.
Recently had Service A done on my Mercedes. Tanner, along with the entire Service dept staff were extremely pleasant. The service department in general seems very efficient.
Sometimes it's really not about the cheapest... from the time I left I message on their website via text, to the time I got my car back .... it took all of 6 hours! Now, That's service. Everyone was courteous, polite, knowledgeable and very helpful. However, the person that impressed us the most is our service advisor Mel Lacap. Young yet extremely knowledgeable, mature and informed w/ what she does. Extremely professional. Callbacks were no more than 10 minutes w information I needed to know To make a decision regarding service I needed for my SUV. No pressure at all. Very understanding about ...
Ask for Diego or Brittany! Diego was so great: very straight forward about pricing. Willing to text or hop on a call as we were finding the perfect trim level. He found a vehicle for me that met the top priority specifications that I had shared with him & had it brought to Fairfield. We talked Weds night and I drove away in my dream car (at an incredible price) on Saturday!
Came from out of state w/an engine light. They prioritized our veh and went out of the way to get us on our way. great team!
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