Customer Testimonials
Very satisfied! Waited in a comfortable lounge area with coffee and water offered. Nic was very friendly, knowledgeable and professional. He provided excellent service. He took good care of me and my car.
Very efficient and thorough work. I was greeted and able to sit comfortably while my car was worked on.
Jay Tan was very easy to work with on buying my new car. Professional and responsive.
Mark was very knowledgeable, professional and pleasant. He made me feel welcome, answered my questions and resolved my car issues. I was impressed with my first visit.
Marcos is always very personable and shows me what I need for the service of my vehicle. The technician that sent the video was thorough I unfortunately did not get his name.
Jose Martinez was excellent; very professional, friendly and accommodating. I will speak highly of Fairfield Mercedes and will come back when problems arise with my Sprinter.
Tony and his team at Mercedes-Benz of Fairfield provided excellent service. Tony was extremely helpful, professional, and friendly throughout the entire process. The whole team was very responsive, knowledgeable, and easy to work with. They took great care of us and made everything smooth and stress-free. We’ve had a great experience here and really appreciate their service. Highly recommend Tony and the Mercedes-Benz of Fairfield team!
I had a great experience with Mercedes-Benz of Fairfield. I would especially like to thank Jorge, who was supportive and professionally communicative during the process. He was persistent and made sure to make it happen with all the boxes checked. Due to a tight schedule, I only visited once and stayed in touch with him via emails and phone. My car was delivered right to my doorstep with electronic document signing. I loved how impeccable the service was and how much they respected my time.
Nic is extremely knowledgeable about the car and very helpful in sorting out all my issues. He knows much more than anyone I have met at other dealerships. Also very nice and genuine
I have bought 2 cars already here at Fairfield and they have excellent customer service that’s why I keep coming back to them.
Excellent service performed, Tony D & JD do a great job . Will return again for any of my service needs !
The service was excellent. The staff was friendly and courteous. I was provided with text updates in a timely manner and the transition to my rental car was very. smooth. The service I received was excellent. Thank you.
This was a surprisingly positive experience! After nightmares at another MB dealership, the Fairfield Sprinter repair facility was a refreshing experience. Getting an appointment was easy. Check-in was easy. Communications with staff was clear and concise. The service itself was a little quicker than expected. I am actually tempted to use this facility for future non-recall service needs based on this experience.
Everything went smooth and was nice to not have to hassle for anything. Thank you
It was very beautiful to get inn and get out, they set me up with a loner which was good, thank you for your service, my car runs real good after service, lastly I like the car wash, thank you
Nic Vigil is an awesome asset to this dealership, from service, all the down to the valets and sales. The customer service is #1 compared to any Mercedes-Benz dealership around
I recently had both of my vehicles serviced at Mercedes-Benz Fairfield. The price of service has increased, which was a bit disappointing. However, I truly appreciate the service advisor (Marcos) assigned to me for taking the time to apply the promotional discount I received via email.
The discount helped make the overall cost more manageable, and I’m thankful for Marcos the advisor assistance and willingness to help.
The service itself was completed to my satisfaction, and I also appreciated the complimentary car wash. Overall, it was a smooth and positive service experience. Thank you to the team at Mercedes-Benz ... Read More DealerRater - Aug 24, 2026
Friendly, efficient, and awesome service! I would highly recommend this dealership to others. I especially appreciated Jose who took great care of me.
Everyone was very professional and efficient. I don't recall the names of the employees who helped with the loaner car and at check out.
Marcos was friendly and professional. He explained everything about my car in terms that I can understand and was not overly pushy.I would recommend him to my friends.
Excellent service advisor, excellent work. They go above and beyond to make sure my RV cargo van is safe and ready to travel, knowing I am often traveling solo.
Buying a car sight unseen is completely out of character for me. Fahad and Phil made the process easy and comfortable. Dealership is highly recommended.
Tony Danai provided great customer service in dealing with my Sprinter van problem. He kept me informed through the process and got the issue fixed in the time he estimated. The technician who worked on my van also did an excellent job on the repairs.
The sales team is very friendly, listens and welcoming. I went in knowing I wanted a specific car but then had doubts once I drove it. They gave me time to compare vehicles and were very patient and gave me space to make the right decision for my needs.
Always wonderful service since I bought my car in 2015, I would never take it anywhere else
Mercedes Benz of Fairfield is one of the best dealerships when it comes to service. I have my ML 350 changed oil and filter on reasonable price and they accept by 15% discount for service.
They have cozy waiting room with amenities that include fred unlimited coffee and bottled water.
The game changer for this dealership that other dealership don't have is that they have floor to ceiling glass wall that you can see the technician while working in your car.
It erases any doubt in what the technician is doing in your car but to keep it up to shape ... Read More DealerRater - Aug 19, 2026
Excelent service. Jenna was great. Loaner was ready. Paperwork was smooth. Great hot coffee..Overall 5 star.
Awesome service thank you I will be returning on my next service i appreciate you all at Mercedes Benz Fairfield.
I had an exceptional experience with Mercedes-Benz service. My service advisor Mark went above and beyond from start to finish—professional, knowledgeable, responsive, and genuinely committed to making sure I was taken care of. My prepaid service package had expired and I did not realize it had expired. Mark checked with his management and Mercedes honored the service. A month prior Mark helped with a major repair and Mark was extremely helpful and knowledgeable.
After the major repair I had actually been considering whether my next vehicle would be another Mercedes, but this last experience made that decision much easier. ... Read More DealerRater - Aug 17, 2026
my experiences with Mercedes-Benz of Fairfield keep getting better and better every time and smoother In-N-Out they have the parts needed on hand. Communication is great. I really like dealing with Jose and Tony and Dave. The Mechanic's been working on my sprinter van since 2017.
Tony Danai always makes us feel like Family! Good to know there is a quality Shop Specializing in Sprinter Van issues.
Nick is the best advisor and very helpful every time I need service. The team does a good job on all aspects and images been happy with them for 10 years
Probably one of my best service experiences over the years I've had at Mercedes Fairfield. Nicolas was great and every service item was accomplished.
It was very nice to interact with Fahad. I drove 75 miles but it was worth it. I am going to recommend to my friends. Though it would have been great experience if I was told about the front tyres bad shape and i was given a deal to get it replaced.
I appreciate the professionalism and efficiency of the team. Jenna answered all of my questions.
I really appreciate Tony’s customer service and communication. Tony and his team addressed my van issue quickly and fixed a recall issue that I wasn’t even aware of. I also like the video walkthrough that reflects them checking my tires. Etc. I will always take my van here to get serviced.
We brought our GLC 300 in for its 1 year check up and we loved the service received by Mark.
Excellent service. Thank you for your professional support. I will recommend your service to my friends.
Great service treated with care and clear communication. Everything went smoothly got my car on time
My experience was not that good-I went in for a routine maintenance procedure(their work was fine) but the customer service not so. Upon informing the service rep I was going back to get some bottled water and finding the refrigerator completely empty I asked the Mercedes person about maybe replenishing the water bottles I was told the cups are over there's,so now I guess Merceds is to cheap to provide water bottles for its clients.I then asked Nick if they would rotate my tires too during my maintenance check up and he said that it would ... Read More DealerRater - Aug 7, 2026
Hello, I had an unexpected hardship, and my advisor Nick and his Supervisor Davis did their best to help me where they could. I'm very grateful for their help. Thanks, Mercedes-Benz. Sincerely, Dawnell P.
I purchased a 2020 Mercedes-AMG C63 S from Mercedes-Benz of Fairfield because I believed buying from an authorized Mercedes dealer meant the vehicle had been properly represented and prepared.
Before purchasing, I specifically asked about the car's prior accident history and was reassured by the sales team that the repairs had been properly completed, that only Mercedes OEM parts had been used, and that the vehicle was in exceptional condition (and "should have been CPO" based on its excellent condition.
I maintained the car properly and drove it approximately 7,000 miles.
At the next annual service, a small oil ... Read More DealerRater - Aug 6, 2026
Excellent customer service. I commend Marcos for his pleasant and good customer service. I have excellent experience
I was very happy with the service performed on my car. The service advisor, Jenna Castleman was very helpful and attentive. Tony Danai at the Sprinter was very helpful also. He drove the loaner car to my place of business and switched with my car for service. Very Happy with Mercedes Benz of Fairfield.
I had a good experience overall, and Miguel provided excellent advice and customer service. He was knowledgeable, helpful, and took the time to answer my questions.
However, I was planning to replace my tires during this visit and had a coupon that had expired only two weeks earlier. Unfortunately, the service department was not flexible and would not honor the coupon due to the expiration date. I was disappointed that there was no consideration given since it had only recently expired.
Because of this, I have decided to wait and see if another promotion or coupon becomes available before replacing ... Read More DealerRater - Aug 3, 2026
Great communication and clarity. Quick turn around time and work done to the T. will be coming back.
Outstanding customer service and kudos to Mark the service tech. Fully satisfied the manner the assistance provided to me.
Everything went smoothly and Jenna was great! She always communicates really well and the service was speedy, informative and love getting the car back perfectly clean!
Always very attentive and on top of the process. Mark always takes care of me, even gave me a discount out of good faith. Will always come here before anywhere else to service my MB vehicles.
New, efficient, clean convenient Jose did a great job looking after my vehicle and keeping me informed
Clean, efficient, respectful and the team always follows through own any question I may have.
The other parts are good, especially your customer service: Tony and Jose, but this time when we asked a ride to pick up car, we have horrible experience, it happened twice within 2 days, finally get a ride to pick up our van, waste time and money since our company has to pay for our driver to wait for the ride. If your company can't actually provide a ride, please don't tell customers that you can. We planned based on that information, and it ended up costing us both time and money.
I believe I have already done this survey once. The service depart has been excellent and have kept me informed at all stages.
The service was excellent as always, the invoicing, cost and information about cost not so much.
Miguel the service writer was quick and helpful with getting my car service checked in and getting me to the loaner vehicle. He was also very professional and caring which this dealership had been lacking in prior service appointments. I will schedule with him again!
Beautiful facility. The team was helpful and I didn't feel pressured. We did the entire sales process online which was great. The next day they delivered my car, couldn't have been easier.
These guys are head and shoulders above every other dealership—I refuse to get my car serviced at any other dealership. Best in the business!
Customer Service was great. Dropped of my vehicle for some AC repairs . Marco did a great job and the rest of the team
Nic handled my service. He was respectful, candid, pointed out an important detail I should take care. Priced it and it was done. All staff was cooperative. I had a lot of questions and Nic was very professional with his answers and straightforward. I appreciated getting in and out. Recommend this great team.
All staff friendly attentitive nice friendly hope. Grant comes back to run place Hope this car kakes it here as fast as last one did to me
Excellent product, knowledgeable staff, trustworthy service Shout out for Alondra impeccable Customer care and good advise!
The dealership was professional and showed care to meet the client's needs with the selection of cars.
Dealership has professional staff, they are courteous, respectful, willing to listen, and provide good advice and service. Area is clean and well kept.
Very professional with a very impressive video communications about my car inspection results and recommendations. Provided ride home and back to the dealer when the work was done. Clean car wash before returning the car to me.
Solved a difficult problem with my tail lights. Treated me kindly and professionally.. I highly recommend their Sprinter operation.
Annual service is complete, performance complete, overall performance is outstanding. All contacts, with service departments is beyond the best. Then the lounge is comfortable as well. I noticed the cars for service wasn’t lined up outside. I was walked to my car, the attendant stayed near to ensure all was good before driving (Nix V.). Also, Sales Consultant, provided answers to my questions about the GLC 43, with some options to purchase or lease. Very good and informative details for my consideration for future - for me dreaming or not. Only dealership - the best.
Great Customer Service. They had a lift service for me to get home and she was very good also. Excited to what new models are coming out this next year.
The entire team is great. Nic, Paige, Sage, Sal. I got to meet the new service director Davis, he’s great too. Always professional. Always reliable
The repair and maintenance was excellent, but the hype about the advertised special service deal did not materialize. Eight emails and 4 postcard ads about the A type service (essentially an oil change) for $279. for Sprinter Vans ended up being a $823. bill on my credit card! I was lured into the repair (baited), but the price got changed (switched) without my consent.
Super easy to schedule appointment that meets my availability. The nicest personnel at this dealership - they really do customer service well. And I trust the guidance for suggested maintenance. The video review of my car's condition is an extra bonus - really appreciate the technician walking through the visual inspection, with commentary on what looks good and what may need an extra look. Love this dealership's service! Thanks!
Miguel was very accommodating and a great service rep. Appreciate his thoroughness and professionalism. I would highly recommend him in the future.
Great service on two new 2026 GLC300 leases! Since 1989 I have leased over 24 Mercedes Benz vehicles for safety, reliability, and performance. I also paid for the maintenance service three year plan upfront. I have had no accidents since I started driving in 1977. Again, great product, great service! Thank you!
i've been working with Mercedes-Benz of Fairfield since 2017. I trust them and love working with their sprinter team. I have purchased three vehicles from them all sprinters. . My service rep Tony is amazing. I would not imagine anybody purchasing a sprinter and not buying the extended warranty. Is it an absolute must well worth every penny things go wrong down the road very good coverage thank you Tony. Thank you Mercedes-Benz of Fairfield.
Very friendly and Mark Mallanao in service kept me informed very helpful. Good experience for me.
Great service and my rep Jenna is great!! Overall experience there is great! Nice staff.
The crew at Mercedes Benz Fairfield has always been helpful. Their new facility is state of the art
They handled our car’s maintenance professionally, efficiently, and with excellent communication. The work was thorough, the team was knowledgeable and courteous, and the vehicle performed perfectly afterward. Fair process overall despite costs—outstanding job!
The experience was very good, I appreciate the service in my mercedes benz GLA 2025 4matic I'm really glad!
This dealer is always top shelf. Employees are professional, courteous and warm, Feel like im visiting friends everytime I go. Service is on point and quick. They are aware of what the vehicle needs and do not make frivolous suggestions for added services.
Professional and understanding I had the best experience ever with Jose Even received a video of the actual inspection was kept informed all the way First Mercedes owned and so far enjoyed every moment Warranty work on sliding door was fixed 👌 Service A done 👍
Efficient polite accurate aware of my schedule remember me continue to monitor costs to keep them low
The professionalism of the salespeople, staff and the inventory. Mike Malcott was our delightful salesperson from start to finish.
We enjoyed meeting Hagan. He was experienced, professional and made the whole buying process seamless.
I am delighted to recommend Hagen Hagen Bernecker at Fairfield Mercedes, who provided me with an exceptional car-buying experience. His professionalism, helpfulness, and extensive knowledge made the process smooth and enjoyable. If you're in the market for a Mercedes, I highly recommend working with Hagen.
Service experience was great. Nick always takes good care of all my service needs and answers all my questions well
From the moment I dropped off my vehicle until it was available for pick up, I received the Mercedes Benz VIP customer service. The service advisor went above and beyond by resolving a conflict with the insurance company and managing the entire process from start to finish. I truly appreciated the professionalism, dedication, and consistent communication throughout the experience. Because of the exceptional service I received, I will confidently return for future servicing of my vehicle.
Great people willing to help with your service and transportation needs while your vehicle is down.
Service was fantastic, very understanding and helpful I recommend this Mercedes Benz too anyone come
Miguel is a top rate service manager, an excellent communicator, and demonstrates exception care for his customers. I highly recommend him.
It is easy to do business with. The staff are very helpful and courteous. I would like to give a special mention to my Service Advisor, Mark Mallanao for helping me in questions that I have. He is very reliable and courteous.
Made an appointment and when I got there was told they wouldn't even be able to look at my car that day, it would have to to stay over night.
Service department is very efficient. I dropped my car off for its 5yr/50k service and received a free loaner for the day. My only surprise was the cost. I thought I was going in for the standard Service A that usually runs under $400 and was told that at 5 years they do more maintenance which brought the cost to $2,000! Since my car only had 13,400 miles on it, not close to 50k and was no longer under warranty, I decided to refuse the $700 they were charging to replace 4 spark plugs and used a 15% discount coupon, which brought the bill down to $1000. ... Read More DealerRater - Jun 29, 2026
Mercedes-Benz of Fairfield accommodated me with a last-minute service appointment, and I couldn’t be happier with the experience. I came in for a B1 service and waited at the dealership while my car was being serviced.
Mark kept me updated on the status of my vehicle throughout the entire process, which I really appreciated. The service manager, Davis, also checked on my mom and me several times to make sure we were comfortable, offering us water and snacks along the way.
The level of customer service was exceptional. The wait didn’t feel long at all because they made ... Read More DealerRater - Jun 27, 2026
Nic Vigil has been my advisor for many years and has always been very efficient and transparent with the care/service of my car. Great team at Mercedes Fairfield.
The dealership did a great job communicating and ensuring everything was taken care of with our maintenance
Always an easy service. In and out. The online estimate and video walk throug hare excellent additions.
The staff is professional and courteous. Their AI “staff” needs some additional training. I had some difficulty trying to reschedule an appointment. I think it’s important to notify individuals in advance that you’re interacting with an AI. It took me a bit to recognize that I was interacting with artificial intelligence. It became obvious when the questions were repetitive. Amanda is almost there.
Great Customer service and quick response.! Really attentive salesman. Highly recommend it if you’re nearby or even far .
Selected the car on the internet. Made an appointment. Showed up at 10am. Drove the car. Agreed on a reasonable price. Signed papers. Wrote a check. Left with the car about noon. All accomplished while talking to only one person. What else can you ask for.
Came in for tire. When got home noted on paperwork other tires needed replacement. Was never advised while in shop. Now inconvenienced for a return trip. Tech called stating work done and lyft ride ordered but when arrived to pickup had to wait 30 mins for car wash. Also whenever leave car takes all day for service but if wait at shop can get car sooner….even with an appointment.