Customer Testimonials
All staff friendly attentitive nice friendly hope. Grant comes back to run place Hope this car kakes it here as fast as last one did to me
Excellent product, knowledgeable staff, trustworthy service Shout out for Alondra impeccable Customer care and good advise!
The dealership was professional and showed care to meet the client's needs with the selection of cars.
Dealership has professional staff, they are courteous, respectful, willing to listen, and provide good advice and service. Area is clean and well kept.
Very professional with a very impressive video communications about my car inspection results and recommendations. Provided ride home and back to the dealer when the work was done. Clean car wash before returning the car to me.
Solved a difficult problem with my tail lights. Treated me kindly and professionally.. I highly recommend their Sprinter operation.
Annual service is complete, performance complete, overall performance is outstanding. All contacts, with service departments is beyond the best. Then the lounge is comfortable as well. I noticed the cars for service wasn’t lined up outside. I was walked to my car, the attendant stayed near to ensure all was good before driving (Nix V.). Also, Sales Consultant, provided answers to my questions about the GLC 43, with some options to purchase or lease. Very good and informative details for my consideration for future - for me dreaming or not. Only dealership - the best.
Great Customer Service. They had a lift service for me to get home and she was very good also. Excited to what new models are coming out this next year.
The entire team is great. Nic, Paige, Sage, Sal. I got to meet the new service director Davis, he’s great too. Always professional. Always reliable
The repair and maintenance was excellent, but the hype about the advertised special service deal did not materialize. Eight emails and 4 postcard ads about the A type service (essentially an oil change) for $279. for Sprinter Vans ended up being a $823. bill on my credit card! I was lured into the repair (baited), but the price got changed (switched) without my consent.
Super easy to schedule appointment that meets my availability. The nicest personnel at this dealership - they really do customer service well. And I trust the guidance for suggested maintenance. The video review of my car's condition is an extra bonus - really appreciate the technician walking through the visual inspection, with commentary on what looks good and what may need an extra look. Love this dealership's service! Thanks!
Miguel was very accommodating and a great service rep. Appreciate his thoroughness and professionalism. I would highly recommend him in the future.
Great service on two new 2026 GLC300 leases! Since 1989 I have leased over 24 Mercedes Benz vehicles for safety, reliability, and performance. I also paid for the maintenance service three year plan upfront. I have had no accidents since I started driving in 1977. Again, great product, great service! Thank you!
i've been working with Mercedes-Benz of Fairfield since 2017. I trust them and love working with their sprinter team. I have purchased three vehicles from them all sprinters. . My service rep Tony is amazing. I would not imagine anybody purchasing a sprinter and not buying the extended warranty. Is it an absolute must well worth every penny things go wrong down the road very good coverage thank you Tony. Thank you Mercedes-Benz of Fairfield.
Very friendly and Mark Mallanao in service kept me informed very helpful. Good experience for me.
Great service and my rep Jenna is great!! Overall experience there is great! Nice staff.
The crew at Mercedes Benz Fairfield has always been helpful. Their new facility is state of the art
They handled our car’s maintenance professionally, efficiently, and with excellent communication. The work was thorough, the team was knowledgeable and courteous, and the vehicle performed perfectly afterward. Fair process overall despite costs—outstanding job!
The experience was very good, I appreciate the service in my mercedes benz GLA 2025 4matic I'm really glad!
This dealer is always top shelf. Employees are professional, courteous and warm, Feel like im visiting friends everytime I go. Service is on point and quick. They are aware of what the vehicle needs and do not make frivolous suggestions for added services.
Professional and understanding I had the best experience ever with Jose Even received a video of the actual inspection was kept informed all the way First Mercedes owned and so far enjoyed every moment Warranty work on sliding door was fixed 👌 Service A done 👍
Efficient polite accurate aware of my schedule remember me continue to monitor costs to keep them low
The professionalism of the salespeople, staff and the inventory. Mike Malcott was our delightful salesperson from start to finish.
We enjoyed meeting Hagan. He was experienced, professional and made the whole buying process seamless.
I am delighted to recommend Hagen Hagen Bernecker at Fairfield Mercedes, who provided me with an exceptional car-buying experience. His professionalism, helpfulness, and extensive knowledge made the process smooth and enjoyable. If you're in the market for a Mercedes, I highly recommend working with Hagen.
Service experience was great. Nick always takes good care of all my service needs and answers all my questions well
From the moment I dropped off my vehicle until it was available for pick up, I received the Mercedes Benz VIP customer service. The service advisor went above and beyond by resolving a conflict with the insurance company and managing the entire process from start to finish. I truly appreciated the professionalism, dedication, and consistent communication throughout the experience. Because of the exceptional service I received, I will confidently return for future servicing of my vehicle.
Great people willing to help with your service and transportation needs while your vehicle is down.
Service was fantastic, very understanding and helpful I recommend this Mercedes Benz too anyone come
Miguel is a top rate service manager, an excellent communicator, and demonstrates exception care for his customers. I highly recommend him.
It is easy to do business with. The staff are very helpful and courteous. I would like to give a special mention to my Service Advisor, Mark Mallanao for helping me in questions that I have. He is very reliable and courteous.
Made an appointment and when I got there was told they wouldn't even be able to look at my car that day, it would have to to stay over night.
Service department is very efficient. I dropped my car off for its 5yr/50k service and received a free loaner for the day. My only surprise was the cost. I thought I was going in for the standard Service A that usually runs under $400 and was told that at 5 years they do more maintenance which brought the cost to $2,000! Since my car only had 13,400 miles on it, not close to 50k and was no longer under warranty, I decided to refuse the $700 they were charging to replace 4 spark plugs and used a 15% discount coupon, which brought the bill down to $1000. ... Read More DealerRater - Jun 29, 2026
Mercedes-Benz of Fairfield accommodated me with a last-minute service appointment, and I couldn’t be happier with the experience. I came in for a B1 service and waited at the dealership while my car was being serviced.
Mark kept me updated on the status of my vehicle throughout the entire process, which I really appreciated. The service manager, Davis, also checked on my mom and me several times to make sure we were comfortable, offering us water and snacks along the way.
The level of customer service was exceptional. The wait didn’t feel long at all because they made ... Read More DealerRater - Jun 27, 2026
Nic Vigil has been my advisor for many years and has always been very efficient and transparent with the care/service of my car. Great team at Mercedes Fairfield.
The dealership did a great job communicating and ensuring everything was taken care of with our maintenance
Always an easy service. In and out. The online estimate and video walk throug hare excellent additions.
The staff is professional and courteous. Their AI “staff” needs some additional training. I had some difficulty trying to reschedule an appointment. I think it’s important to notify individuals in advance that you’re interacting with an AI. It took me a bit to recognize that I was interacting with artificial intelligence. It became obvious when the questions were repetitive. Amanda is almost there.
Great Customer service and quick response.! Really attentive salesman. Highly recommend it if you’re nearby or even far .
Selected the car on the internet. Made an appointment. Showed up at 10am. Drove the car. Agreed on a reasonable price. Signed papers. Wrote a check. Left with the car about noon. All accomplished while talking to only one person. What else can you ask for.
Came in for tire. When got home noted on paperwork other tires needed replacement. Was never advised while in shop. Now inconvenienced for a return trip. Tech called stating work done and lyft ride ordered but when arrived to pickup had to wait 30 mins for car wash. Also whenever leave car takes all day for service but if wait at shop can get car sooner….even with an appointment.
It was a truly great experience. Courteous technicians, clean and comfortable environment, outstanding mechanic service.
Good work under the warranty and the check engine light is off now. Too long a wait for the parts. No curtesy vehicle available.
Very courteous and professional staff. Very accommodating to customer needs. It was easy to make an appointment.
Alondra was amazing! We did all the approvals and trade in value from home and I went to pick it up, handed over my keys, car and grabbed my other keys and was on my way in 15 minutes!!!! That was of course without a test drive - my choice - but so far it's running like a dream! LOVE my new (used) car! She was amazing, and so was the dealership. Lifetime customer here now!
Mercedes-Benz of Fairfield always provides professional and courteous service every time I bring my vehicle for service. Nicolas Vigil deserves a shout-out for his great professionalism and great customer service.
My car was returned with the engine light on. However, I bring my car after one week and they fix it.
Customer service was excellent and they were quick and accommodating. The best experience I’ve had in the 4 years I have been using them.
I appreciate the respect that the service advisor gives us senior citizens. Everyone is not patient with us.
Very good service I have no complaints at all I will be back also told family and friend
close to me, clean, good coffee and snacks, low staff turnover, friendly informative staff, and always helpful, respectful.
Great to have a shop specializing in Sprinter van issues. Developing a good relationship with Tony Denai
First time bringing my car to Mercedes-Benz of Fairfield. The advisor Jenna as well as the manager were friendly and welcoming. I found the price for service to be double of what I would have paid in Walnut Creek, which was unexpected.
Have been coming here for service since 2016: need I say more? Prompt service appointments available; isual inspection video by technician; complimentary Uber/Lyft ride home or pick up; vehicle always washed/vacuumed after...
Always excellent customer service!! My advisor Jenna goes beyond her duty’s as an advisor.
I’ve been bringing my car to Fairfield Mercedes for the past four years. I’ll be honest things started out a little rocky at first, but these part two years have been outstanding.
Nic, my service advisor, has been incredibly detailed, thorough, and empathetic. Everything is expensive these days, and he has always Bern understanding, which I truly appreciate.
Sage, who handles the loaner cars, has consistently made sure I have a vehicle ready whenever I need one. On two occasions I accidentally overfilled the gas in the loaner, do this last time Davis Nguyen credited my account for ... Read More DealerRater - Jun 10, 2026
Great service would definitely recommend this Mercedes Benz of Fairfield to all my friends and colleagues
Prompt and good service, waiting area was clean and very comfortable, providing coffee was nice
It went so smoothly I was in an out in record time. I will be back soon.
The process was without hiccups. Available at all times with the information I needed. Hagen was awesome!
They are committed to quality service. It's the only place I take my car when it needs service.
They treated me very well, as a result on top of the G63 order we just got a GLC from them for my wife. No pressure sales, clear cut pricing. We will be recommending them to all of our customers, friends and family!
Chose this dealership to purchase a new car based on previous years of the servicing of another car I have. I feel the sales person was to green and had to be going back and forth when asked simple questions , I feel I should of been told or disclosed everything being it had been a loner specially the smell. When asked to test drive the vehicle she said is exactly like the other you test drove the only difference is this now had less miles. Of course I wanted the one with less miles. The sales person never discussed that ... Read More DealerRater - Jun 2, 2026
I was very pleased with the service I received at Fairfield Mercedes Benz. I was not pleased with the lack of communication after I call a few times to inquire about the time my car would be ready for pickup. I found out the next day that it would be ready before closing. I did not use a rental car because I already have an extra car. I just needed a ride over to pick up my car. I would rather stay close to home for car service because it is less stressful than driving to the bay area.
Courteous and friendly service, a pleasure to do business with you,looking forward to next visit.
Customer service is absolutely terrible. No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdiagnosed my car the first time, which added additional cost to me. It took five days to complete the service to my repair my car. Which I was told my tire exploded and they had to order from Chicago. I will be seeking service for my car at other dealerships even though I live right down the street.
Perfect experience start to finish. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back.
Dealership is clean. Employees are pleasant when you're working with them, otherwise they don't say anything to you.
My experience was awesome. Everybody was so kind. Definitely I will come back. Thank you!
Jenna Castleman is excellent in her listening skills and in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impossible to understand a word. So, video was useless. Shame
Miguel Vasquez in the service department at Mercedes of Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly. Highly recommend!
Over charged for diagnosing. First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace coil.
We worked with Alondra and Peirce who were A-one. Very knowledgeable. Very friendly and caring.
Jessica DeGuzman is the professional sales consultant that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity.
The loan closing was Very smooth and had no unnecessary delays. Being in the lending industry for the last 45 yrs, I do know the difference.
We totally appreciated her taking her time off to do the final walkthrough before taking the car home.
Lastly, the Mercedes-Benz of Fairfield dealership is a classy and totally professional place to be. We love the new car!
You have our loyalty and Jessica can expect our referrals,
Dean + Joanne ... Read More DealerRater - May 24, 2026
I worked with JD to get my Sprinter based motorhome serviced. He was professional and very friendly. I was kept fully informed throughout the entire process. They even sent me a video showing the status of all the inspection points on the vehicle. Pretty cool! The work was completed on time as promised. Very happy overall the service I received.
I worked with Mark on my service issue and he was very patience with me. I appreciated his time when I made a mistake and he worked it out with me. He took the time to work with me.
It was a pleasure to buy my car with Doug. He was so helpful and made the purchase easy.
Good service staff great timing and great communication with me as a customer love the service
Ridiculous customer service now apparently that their is new ownership. If you had an electric car serviced before you would not replace gas in the loaner but now new rules. Ok I guess purchasing a 125k vehicle is not important
I recently had a complex service issue with my 2022 Metris van. Following a standard factory fuel pump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system, which relies on the Mercedes fuel tank. Their mistake created a great deal of work and expense until I was finally able to determine that it was indeed their mistake that caused the problem. While the path to a resolution was initially long and difficult, the way the leadership team stepped up to take responsibility was truly impressive.
I had the pleasure of working with the General Manager, Diana ... Read More DealerRater - May 15, 2026
Excellent work and professional. Although, was not aware of credit card use and service charge. Also, do not accept checks? But only debit card. Not happy with that.
The employees were all very nice and polite. They were very friendly with me and answered all my questions and concerns
Mercede-Benz of Fairfield has an excellent, knowledgable, friendly staff. The Internet salesman, Misha Milosavljevic, was patient, friendly, and no pressure in helping me purchase my new Mercede-Benz GLC300 SUV. He carefully explained how to use the features in my new vehicle and took as much time as I needed to adjust and transfer from my trade-in to my new MB. Thank you Misha for the excellent customer service! I love my new Mercedes!😊
Excellent customer service by Nic Vigil. Took great care of me when I needed service
The customer service was excellent and timely services made the visit fast and efficient. The information passed on after amd during service is greatly appreciated.
friendly speedy customer service was received with my last service appointment. Marco followed up with everything on my service.
My issue was resolved in a somewhat timely manner the only issue was an update that made the car loose communication and wouldn’t start that issue was resolved also haven’t had any problems since
I received great service, excellent customer service at Mercedes Benz of Fairfield for my scheduled maintenance service.
I usually leave my car overnight, not this time and the wait time was reasonable. 🙂
They are reliable and very accommodating. I am always able to get a loaner car when needed. Mark my service guy is great!
Very disappointed that I never received a call or notification that my car was ready. I showed up on my own and cashier told me car was still in service. I spoke with Marcos and he said the car had been serviced and ready for pick up the evening before. Mark was my service advisor and said he’d call me Saturday…he failed to inform me that he did not work Saturdays. I’ve had great experiences in the past I’d hope this was just an off day. Plus, the AI just kept looping me back and I ... Read More DealerRater - May 7, 2026
The entire experience was fantastic from start to finish. Huge thanks to Mike Malott for making the process so smooth and stress-free.
If I could give this dealership and the wonderful, caring staff here 20 stars I would! Absolutely the BEST experience of my life. I have bought many cars in my life, 4 of them Lexus, never was I treated at Lexus like I was treated at Fairfield Mercedes with such passionate, sincerity, care, professionalism, honesty & generosity! I walked in dressed down, after I saw a car online I was very interested in, I test drove this beauty and bought it fast because of the great deal they gave me! Esteban was amazing in Finance and Nick in sales fantastic! The service ... Read More DealerRater - May 4, 2026
Friendly and helpful staff. The process was smooth and simple. Very happy I bought my car here.
The dealership is close by. My advisor Mark is ok. I just feel like sometimes I’m being heard and sometimes I’m not. This time I brought the car in, it was for the air conditioner for the second time. The first time I had to increase the air to it max, it made noise as if it was being force to come out. I was told the air conditioner was working fine then this time level 1,2,3,4 very little to no air was blowing until level 5 to the max 7you can feel air blowing. Once again the air conditioner ... Read More DealerRater - May 2, 2026
I had a minor computer display problem that needed to be corrected prior to leaving on a 12 day driving vacation. Nic was able to get my car in right away with a loaner car assigned to me during the repair time.
Service department call handling is great, and they are adaptable to convenient service appointments, and booking a good loaner vehicle. Our service advisor Marcos is polite helpful and professional. All the girls at service desk are polite and professional as well. Service advisor Marcos is knowledgeable. He listened carefully to us.
I had a great experience at Fairfield Mercedes. All staff members were very professional. I had good communication with Grant prior to my arrival. Hagen was my salesman as Grant was with another customer when I arrived. Hagen has a very welcoming disposition and made me feel comfortable throughout the buying experience. To summon it up I’ve never had as such a good experience at any dealership prior in my life. Not that I buy cars often, but this purchase was easy and with no pressure whatsoever. Definitely makes me want to return to Fairfield Mercedes for future vehicle ... Read More DealerRater - Apr 30, 2026
Nic was great. Very professional and personable. Have great confidence in all the reps there.
My service advisor was great and very helpful. He communicated everything that we needed and responded promptly.