Bought my first Mercedes today from Bobby and Barry. I am retired military. Their attention to detail was amazing. They must've detailed the car three times today before I left the dealership! They helped with financing questions, followed up, reprogrammed new keys for me, collected and organized paperwork, and treated me so politely. What a joyful experience. And we weren't done. First day with the car and I screwed up the process for backing the car out of the garage... don't even know what I did wrong. My fault - not the new car's 😉 And by pure luck and outstanding customer service, Chris Bailey called and asked when he could come meet me to help me learn the technology of the new vehicle! At my place! And he'd be over any time that was good for me! How REFRESHING! And on a moments notice that worked for OUR family!!! He answered every single question I had (and I had many), was EXTREMELY knowledgeable and helpful, and I feel like I really understand my new car now!!! Thank you, CHRIS BAILEY!! This is our first experience with a Mercedes and the local dealership, but this has been an A Plus start! Keep it up guys and THANK YOU ALL! OUTSTANDING!!!
We had Chris come to our home and walk us through our new vehicle. He was very professional and helpful especially when it came to the technology and the set up of the special settings. Everyone we have worked with at Mercedes-Benz of Fairfield has been extremely polite and helpful.
I have had an exceptional experience with MBZ of Fairfield from start to finish. Today I was instructed in the new instrumentation and electronic features by Chris Bailey who drove from his home in Fairfield to Calistoga. Well done and thank you.
I recently purchased a gl450 2018 through Mercedes Fairfield. Awesome experience working with April Booker and Diego Cuevas. Two remarkable people. I had so many questions and test drove several models trying to make up my mind. They were behind me all the way --sure, they wanted to sell me a car, but more than that they wanted me to be happy. Grace and style and a deep knowledge of Mercedes brand, is what April is all about! Commitment to excellence and service is what Diego is all about. I came to rely on these two and can assure you that working with them was a pleasure. Two great faces of the Mercedes brand --as classy as the brand itself. Thanks you two !!!
Absolutely stellar service. Jennifer Tallbell was such an excellent sales consultant. She made me feel at home and not pressured at all. She consistently kept in contact with me over the course of 3 months and was very professional! Chris Bailey was so patient with my mom. She is not tech savvy, but he was resilient in aiding her through her new car. Whenever we enter here, we are always greeted and felt welcome. Thanks Mercedes Benz for everything! You made my experience memorable!
So happy with our experience at MBZ Fairfield! Our MBZ needed repairs and we had some decisions to make and our service manager Web was outstanding to work with THANK YOU! Such a friendly staff!
Leased a 2018 AMG GLC43 Coupe from Mercedes of Fairfield last week. Chris Bailey, the vehicle concierge, came to our home today and showed us the how to operate all of the advanced systems on our vehicle. Chris was professional and extremely knowledgeable. He was very patient with us and answered all of questions. It was a pleasure meeting this young man. Keep up the great work!
We recently purchased a 2019 GLS450 from MB of Fairfield. Chris Bailey, their vehicle concierge, came to our house today to go through all of the systems of our new car. I've driven Mercedes Benz automobiles for close to 25 years and finally learned, thanks to Chris, the potential of these fabulous cars. This young man was polite and truly knew the product. He had in-depth knowledge of every single system of the car. It's obvious he love his job since this much knowledge does not come without hours of dedication and study. Thanks to MB if Fairfield, especially Chris Bailey.
Customer Service is not often found today and Mercedes-Benz of Fairfield has truly gone the extra mile. It has been an enjoyable experience having Chris Bailey help me learn more about my new Mercedes-Benz. Having a new car with new technology was initially overwhelming. Chris is very calm and courteous which added to the experience. He did a great job in making me feel confident and comfortable with my new purchase. Thank you Mercedes-Benz of Fairfield.
Leave Us A Review