Customer Testimonials
The process was without hiccups. Available at all times with the information I needed. Hagen was awesome!
They are committed to quality service. It's the only place I take my car when it needs service.
They treated me very well, as a result on top of the G63 order we just got a GLC from them for my wife. No pressure sales, clear cut pricing. We will be recommending them to all of our customers, friends and family!
Chose this dealership to purchase a new car based on previous years of the servicing of another car I have. I feel the sales person was to green and had to be going back and forth when asked simple questions , I feel I should of been told or disclosed everything being it had been a loner specially the smell. When asked to test drive the vehicle she said is exactly like the other you test drove the only difference is this now had less miles. Of course I wanted the one with less miles. The sales person never discussed that ... Read More DealerRater - Jun 2, 2026
I was very pleased with the service I received at Fairfield Mercedes Benz. I was not pleased with the lack of communication after I call a few times to inquire about the time my car would be ready for pickup. I found out the next day that it would be ready before closing. I did not use a rental car because I already have an extra car. I just needed a ride over to pick up my car. I would rather stay close to home for car service because it is less stressful than driving to the bay area.
Courteous and friendly service, a pleasure to do business with you,looking forward to next visit.
Customer service is absolutely terrible. No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdiagnosed my car the first time, which added additional cost to me. It took five days to complete the service to my repair my car. Which I was told my tire exploded and they had to order from Chicago. I will be seeking service for my car at other dealerships even though I live right down the street.
Perfect experience start to finish. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back.
Dealership is clean. Employees are pleasant when you're working with them, otherwise they don't say anything to you.
My experience was awesome. Everybody was so kind. Definitely I will come back. Thank you!
Jenna Castleman is excellent in her listening skills and in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impossible to understand a word. So, video was useless. Shame
Miguel Vasquez in the service department at Mercedes of Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly. Highly recommend!
Over charged for diagnosing. First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace coil.
We worked with Alondra and Peirce who were A-one. Very knowledgeable. Very friendly and caring.
Jessica DeGuzman is the professional sales consultant that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity.
The loan closing was Very smooth and had no unnecessary delays. Being in the lending industry for the last 45 yrs, I do know the difference.
We totally appreciated her taking her time off to do the final walkthrough before taking the car home.
Lastly, the Mercedes-Benz of Fairfield dealership is a classy and totally professional place to be. We love the new car!
You have our loyalty and Jessica can expect our referrals,
Dean + Joanne ... Read More DealerRater - May 24, 2026
I worked with JD to get my Sprinter based motorhome serviced. He was professional and very friendly. I was kept fully informed throughout the entire process. They even sent me a video showing the status of all the inspection points on the vehicle. Pretty cool! The work was completed on time as promised. Very happy overall the service I received.
I worked with Mark on my service issue and he was very patience with me. I appreciated his time when I made a mistake and he worked it out with me. He took the time to work with me.
It was a pleasure to buy my car with Doug. He was so helpful and made the purchase easy.
Good service staff great timing and great communication with me as a customer love the service
Ridiculous customer service now apparently that their is new ownership. If you had an electric car serviced before you would not replace gas in the loaner but now new rules. Ok I guess purchasing a 125k vehicle is not important
I recently had a complex service issue with my 2022 Metris van. Following a standard factory fuel pump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system, which relies on the Mercedes fuel tank. Their mistake created a great deal of work and expense until I was finally able to determine that it was indeed their mistake that caused the problem. While the path to a resolution was initially long and difficult, the way the leadership team stepped up to take responsibility was truly impressive.
I had the pleasure of working with the General Manager, Diana ... Read More DealerRater - May 15, 2026
Excellent work and professional. Although, was not aware of credit card use and service charge. Also, do not accept checks? But only debit card. Not happy with that.
The employees were all very nice and polite. They were very friendly with me and answered all my questions and concerns
Mercede-Benz of Fairfield has an excellent, knowledgable, friendly staff. The Internet salesman, Misha Milosavljevic, was patient, friendly, and no pressure in helping me purchase my new Mercede-Benz GLC300 SUV. He carefully explained how to use the features in my new vehicle and took as much time as I needed to adjust and transfer from my trade-in to my new MB. Thank you Misha for the excellent customer service! I love my new Mercedes!😊
Excellent customer service by Nic Vigil. Took great care of me when I needed service
The customer service was excellent and timely services made the visit fast and efficient. The information passed on after amd during service is greatly appreciated.
friendly speedy customer service was received with my last service appointment. Marco followed up with everything on my service.
My issue was resolved in a somewhat timely manner the only issue was an update that made the car loose communication and wouldn’t start that issue was resolved also haven’t had any problems since
I received great service, excellent customer service at Mercedes Benz of Fairfield for my scheduled maintenance service.
I usually leave my car overnight, not this time and the wait time was reasonable. 🙂
They are reliable and very accommodating. I am always able to get a loaner car when needed. Mark my service guy is great!
Very disappointed that I never received a call or notification that my car was ready. I showed up on my own and cashier told me car was still in service. I spoke with Marcos and he said the car had been serviced and ready for pick up the evening before. Mark was my service advisor and said he’d call me Saturday…he failed to inform me that he did not work Saturdays. I’ve had great experiences in the past I’d hope this was just an off day. Plus, the AI just kept looping me back and I ... Read More DealerRater - May 7, 2026
The entire experience was fantastic from start to finish. Huge thanks to Mike Malott for making the process so smooth and stress-free.
If I could give this dealership and the wonderful, caring staff here 20 stars I would! Absolutely the BEST experience of my life. I have bought many cars in my life, 4 of them Lexus, never was I treated at Lexus like I was treated at Fairfield Mercedes with such passionate, sincerity, care, professionalism, honesty & generosity! I walked in dressed down, after I saw a car online I was very interested in, I test drove this beauty and bought it fast because of the great deal they gave me! Esteban was amazing in Finance and Nick in sales fantastic! The service ... Read More DealerRater - May 4, 2026
Friendly and helpful staff. The process was smooth and simple. Very happy I bought my car here.
The dealership is close by. My advisor Mark is ok. I just feel like sometimes I’m being heard and sometimes I’m not. This time I brought the car in, it was for the air conditioner for the second time. The first time I had to increase the air to it max, it made noise as if it was being force to come out. I was told the air conditioner was working fine then this time level 1,2,3,4 very little to no air was blowing until level 5 to the max 7you can feel air blowing. Once again the air conditioner ... Read More DealerRater - May 2, 2026
I had a minor computer display problem that needed to be corrected prior to leaving on a 12 day driving vacation. Nic was able to get my car in right away with a loaner car assigned to me during the repair time.
Service department call handling is great, and they are adaptable to convenient service appointments, and booking a good loaner vehicle. Our service advisor Marcos is polite helpful and professional. All the girls at service desk are polite and professional as well. Service advisor Marcos is knowledgeable. He listened carefully to us.
I had a great experience at Fairfield Mercedes. All staff members were very professional. I had good communication with Grant prior to my arrival. Hagen was my salesman as Grant was with another customer when I arrived. Hagen has a very welcoming disposition and made me feel comfortable throughout the buying experience. To summon it up I’ve never had as such a good experience at any dealership prior in my life. Not that I buy cars often, but this purchase was easy and with no pressure whatsoever. Definitely makes me want to return to Fairfield Mercedes for future vehicle ... Read More DealerRater - Apr 30, 2026
Nic was great. Very professional and personable. Have great confidence in all the reps there.
My service advisor was great and very helpful. He communicated everything that we needed and responded promptly.
They were very friendly and communicative. I felt comfortable walking in and being acknowledged. The entire process was a breeze!
Very knowledgeable team. Super friendly. I'll be back for another maintenance. Thank you miquel for above an beyond service.
Nick , my service advisor is a true professional, he gave excellent service and communicated very well . I am a GM of a dealership and will definitely bring my services back to your store because of Nick. Thanks to the whole team .
Excellent service they were able to meet my needs and have my car ready in good time. My advisor Miguel Vazquez was very helpful , efficient & knowledgeable, A+ service. Chris from service dept who ordered my parts very helpful as well.
Love love Hagen he was honest kind and made my day so special! Highly recommend him!
Made the process easy and answered all my questions I would definitely recommend it’s my first time buying from a dealership
I had a seamless experience and was met with smiles and professionalism throughout the process. It made having to spend money for repairs and somewhat pleasant process and I really really appreciate that I can get a loaner car when I bring my car in for servicing.
I had a great experience working with Marcos during my recent service visit. From the moment I arrived, he was professional, attentive, and genuinely focused on making the process smooth and stress-free.
He took the time to clearly explain what my car needed, answered all of my questions without rushing, and kept me updated throughout the service. I really appreciated his transparency and the way he made sure I felt informed and comfortable with everything being done.
Customer service like this makes a big difference, and it’s clear Marcos takes pride in his work. I would absolutely trust him ... Read More DealerRater - Apr 20, 2026
The registered my car in thw wrong state then forgot about it. I had to keep calling to figure out my registration, called Mercedes directly and they sent me to someone else who still after weeks couldn't explain it. Worst car buying experience i have ever had.
The attention to our needs was stellar and we were treated like we were the only customers in the world
As always, the service was great. My service rep Nick is always helpful. I’m pleased.
Thank you for taking such good care of our van. We depend on this van to save animals out of California shelters. It absolutely has to run great for long distances.
I had a great experience with the entire purchase process and the salesman Misha was very knowledgeable!
The experience when delivering my vehicle was amazing the team was very friendly and courteous.
Very good service and wonderful set up for making things easier for me. Getting a loaner was superbe
I bought a used vehicle from Mercedes-Benz which ended up having some issues shortly after purchase which ended up leaving my vehicle at the dealership for six weeks fortunately Mercedes Benz sold us an extended warranty which paid for this unfortunate issue . Causing us to have to rent a vehicle I was able to bring it to the attention of the management . After this Mercedes-Benz brought the vehicle back to their dealership they did a thorough inspection detailing and they paid for my rental car pretty awesome
Good service great customer service and the snacks are very convenient when your waiting in the building
Very helpful. I really liked the inspection video. Excellent communication and great follow-up. Willing to accept after-care questions.
I really like working with those guys I've been working with them since 2017. I trust them great service. You have a nice new location and Tony is very very knowledgeable and great person to work with. I trust them 100%.
Excellent service. Particularly Mark and Alex were very very helpful. Service dept. was eccellent in sending a loner and fixing my car
Very professional, courteous and prompt. The staff was also very personable and attentive. I would recommend them to others
Very satisfied and happy that the dealership service center accommodated the deal price I booked for a set of tires plus alignment. It was expired from the promo period when I showed up at the service center and my service advisor, Miguel was able to help me out and spoke to the service manager about my issue.
Staff was professional, knowledgeable and establishment felt very welcoming. I also appreciated the inspection check and car detail service.
payment forgot coupon and loaner vehicle was charged 3 gallons of gas driving 29 miles.
buying a car with Doug was really smooth, helped us with all the questions, queries. I'd definitely recommend working with Doug and fairfield Mercedes Benz
Lots of mistakes were made had to complete the paperwork several times at the dealership and then they had to come to my house to correct it again. DMV took forever. I have bought many Mercedes and never experienced anything like this before. Calls to the dealership to figure out what was going on were never returned. Not what I expect from Mercedes
Great dealership and staff. Knowledgeable, professional and only interested in my experience. That is what customer service is all about.
My service advisor Marcos was amazing. He provided great customer service and communication. Thank you!
The service manager Toni and Jose answer all my questions and went right to work on my vehicle had it back to me with the quickness. Very professional helpful friendly courteous and kind. Thank you Toni thank you Jose see you when my next service is due.
Great service—Miguel was very attentive. The service could be better if they delivered the car clean; aside from that, congratulations.
Hagen is the best! I trusted him with all of my purchases and I’m very happy returning client.
Jessica G was excellent in making the entire sale process so easy. And Simon Bayder was very helpful, as well. I've been bringing my cars there for a number of years for service and every single person I encounter is welcoming, personable and knowledgeable.
The salesman nick is great The use car salesman was excellent also Showroom nice and neat
My experience was excellent I’ve been bringing my Mercedes here for service for years and it’s perfect every time.
Friendly, knowledgeable service advisor. Clean and welcoming facility. Efficient drop off and pick up. I appreciate the timely completion of maintenance service.
Mark Mallanao good service advisor
Always meet me in the drive with a smile. Explain repairs. Location is clean. Techs are professional.
excellent good customer service, nice facility, and on time services and good communication to service representatives
Great service, communication on issues that needed to be resolved was easily understood, completion of the service was very timely.
They are polite & did good job for doing maintenance. I like it. Thank you very much.
Easy drop off and pick up. Jose kept me informed and the warranty work was done quickly. I'll continue to come here.
Great service!! I recently moved to California and they got me in very quickly and did a great job. Thank you all for updates and info.
The guys at the sprinter shop were fantastic. Especially Jose. They made me feel pretty comfortable. I appreciated the video of the inspection of my rig and the explanation for each recommendation.
Their MB Sprinter van shop is very experienced and professional, and can provide expert services that non-dealer companies can't.
Very great service will come back in get more work done with you guys love you’re business
Professional friendly knowledgeable convenient makes customers feel important impressive trustworthy consistent accommodating state of the art environment
VEry easy process and good communication from service advisor everything went smoothly Vehicle was done on n time and happy with all services
The service is good, it’s overpriced for the labor and I don’t think they should add all this extra stuff to the service trying to make more money.
Fabulous service, I was informed of every little detail by Mark in the Service Department, he was knowledgable and very kind. William picked up and delivered my car with the courtesy of a friend. Thank you all for your wonderful service.
Excellent service great job truck is the best in the west bay area and world
I was kept abreast of the progress of my vehicle maintenance in a timely manner.
My service advisor was very helpful got me in and out with a loaner vehicle and they got my Mercedes fixed.
Mark did an amazing job of handling a warranty claim for me! He made sure that I had alternative transportation and communicated with me every step of the way. Love that guy!!
All went fine! Marcos, my service manager did a great job. My loaner was great and everyone was friendly.
Excellent customer service, always attentive and friendly. Miguel. has positive attituded and he is very professional.
Peirce was great and helped make the whole process go smoothly. He was helpful and professional from the first interaction. Thank you!
I've had the experience of both service and sales department and can attest to the customer service of both. I found an Audi Q7 that I had been wanting at the Fairfield Mercedes dealership. I received a call from Jessica in Sales who was very sweet, explanatory, and followed up on all aspects of my experience. She took a video of the car in the day and sent it to me. Sent me all details including Carfax on the car.
I sent her details of my car and was able to match my purchase offer amount from a dealership ... Read More DealerRater - Oct 11, 2025
Excellent service. I will recommend to friends and family. Keep it up Mercedes Ben of Fairfield👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏
I have the best service advisor never have been misleading always upfront and always has a positive attitude. Thank You Miguel Vasquez for always a good experience.