I have recently changed my opinion of this place, that had originally overcharged my wife and I for a service. I spoke to the general manager who made it right, I received a refund for the difference on the mistake. My wife and I are also treated very good when we go to get our Mercedes serviced at their dealership. Thank you for making things right
Ok, this time I can't tell you what great service I got from Mercedes-Benz Fairfield. I mean, I don't want to get anyone in trouble, I don't think they're supposed to do such great stuff for their customers. I'm not going to another MBZ dealership again, every time I go here I get old fashioned service. They've treated me so well I'm looking over my shoulder for the Candid Camera! Thanks guys! Great job!
If I could give more than 5 stars I would! Our salesperson Mr. Alex Barreras met every expectation and needs of our family during this big purchase. We came on Sunday specifically for the 2020 GLB and he grabbed keys for every trim they offered. My dad, who is very picky decided to look at sedans and wanted to see the 2020 CLA 250. Alex explained to Dad the difference between the 2 vehicles, the different/same features and even took the time to hunt down the specific paint color and rim combination my dad wanted. He was patient with explaIning and answering all questions. ...
This dealership is one of best dealership I have ever encountered. My situation was very unique coming out of a bankruptcy 3 months ago and they were able to put me in a used car . No hassle just plain Old Fashion Customer Service from every team member at the dealership . My Sales Representative John was the most professional and courteous who rolled out the red carpet for me . Thanks John for a wonderful experience at your dealership .
Needed to get a used truck before the end of the year, and found a great deal on a Silverado 2500 at the Mercedes dealer in Fairfield. Was short on time and did the deal over the phone. Showed up and the staff was very helpful (even though I was buying a Chevy 🙂 Got out of there in less than an hour. Brittney was very personable and super helpful in getting the docs done and signed. When I got home, I saw the back tires were worn more that they should be. Got a new set of tires immediately. Reached out ...
The process was so professional, my salesman Eddy was great. The receptionist who greets you when you walk in couldn’t be and friendlier or welcoming. And when it was time to take care of the finances, wow so efficient and enjoyable. Can’t say enough about the customer service from Mercedes Benz of Fairfield. Can’t wait to buy another car from them in the future!
This review is for the service department. Dianne who answered the phone was extremely helpful and professional. They were able to squeeze me in for a service on a tight Friday afternoon. The process was smooth and they provided transportation both ways. Only thing I would say they can improve on is having the car ready when I arrived. They may have sent the shuttle about 30 mins too early. Other than that it was a pleasant experience.
I bought my second Mercedes Truck on Saturday December 7, 2019! I want to say thanks to the whole Fairfield Mercedes Sales team from Jessicia, Sue, Trade in Team, Finance team and the Detail team for the GREAT above and beyond service I received!!! I also want give a great shout out to Tim, Mel and the Service team for keepimg that Diesel ML 350 running and working with me!! This team is the reason that I will always buy my Mercedes at Fairfield Mercedes Benz!!!! Sincerely, Marvin Shelly
Wow, what great service! I bought a 2017 Mercedes Benz Metris cargo van used from a 3rd party. Love the van, I recommend the Metris to anyone looking for a work van. I needed to buy and program extra keys, MBZ Fairfield is a commercial van dealer. I take the van in to program the keys, they wash and detail the van inside and out. But, last week there was a small deer trapped in heavy traffic and I'm a sucker for animals, I back up in the rain at night and smacked a small pole, "Whack!", save the deer, bash ...
Review for Sales: Great experience dealing with Justin the sales GM. Straightforward no BS pricing. Worked through my requests, and I am a very needy buyer. No Patriot act BS credit check at dealership, no high markup dealer installed options. Everything accomplished over email.Kudos!
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